Privacy Policy

1. Who We Are

HYDREX provides professional window and exterior cleaning services across Derby and surrounding areas. For the purposes of UK data protection legislation (UK GDPR and the Data Protection Act 2018), HYDREX is the data controller responsible for your personal information.

2. What Information We Collect

We only collect information necessary to respond to your cleaning enquiries and carry out scheduled work at your property:

• Name and contact telephone/mobile number
• Property address and postcode (to assess round scheduling and access)
• Property details and cleaning preferences (e.g. 4-weekly or 8-weekly frequency, property type)
• Email address (where provided optionally)
• Notes relevant to property access or specific cleaning requirements

3. How Your Information Is Used

Your details are used solely to:

• Calculate and provide window and exterior cleaning quotations
• Confirm property details, access, and schedule availability
• Contact you via telephone or WhatsApp regarding your scheduled clean

We do not sell, rent, or trade your personal details to any third-party marketing companies.

4. WhatsApp Communication

When you choose to send a quotation request or photos via WhatsApp, your message and contact details are handled subject to WhatsApp’s privacy terms. We use this platform solely for direct communication with you regarding your service enquiry.

5. Cookies and Tracking

Our website uses strictly necessary functional scripts and session storage to remember your quote answers while you browse the site. We do not use intrusive third-party advertising cookies or cross-site tracking profiles.

6. Your Rights & Contact

Under UK GDPR, you have the right to request access to the information we hold about you or request its deletion at any time. To make a request, contact HYDREX by telephone or WhatsApp on 07552 907206.